Phase 2 This phase saw a digital channels modernization program involving an upgrade of the existing Finacle Online Banking application for both retail.The Core bank manager will work with Core banking technical lead to oversee the critical functionalities of Core banking operation of Finacle Infrastructure, Application and Testing support, Planning, implementing equipment and services and ensure delivery of high quality and effective service that ensure effective Core banking system and service delivery proceses are in place to support and meet the business needs. The Bank is licensed under the Kenya Banking Act. Box 75104 - 00200 Nairobi. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Equity Bank Limited (The 'Bank) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. IT Technical Support- Finacle Core Banking at Equity Bank Kenya.
It offers comprehensive functionality and a tailored User Interface to retail, SME and corporate customers. The role also ensure and guarantees service availability of 99.99%. Accountable for the delivery of optimal Service and performance of core banking application.Finacle Online Banking is an advanced, cloud-native internet banking solution that helps banks onboard, sell, service and engage better. Constantly ensure continuous improvement of core banking services in line with changing business environment, risks identified, analysed and eliminated or mitigated.
Administer and monitor daily and monthly Finacle supporting operating systems. Finacle Operations maintenance and Improvements : In charge of monitoring, control and support service deliver ensuring strict adheance to established procedure for Finacle services. Ensure Business continuity planning and management for Finacle Ensure Finacle service availability of 99.99%.
Design and maintain all IT processes according to operation policies through standardization of methods. Administer all spheres of OC physical planning, provide security and backup for recovering Finacle systems. Assist technical staff to check and ensure resolution of all Finacle issues to achieve all objectives. Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts. Design, implement and ensure efficient maintenance and compliance to all disaster recovery plans.
Analyze all continuous up gradation process through various proactive self- initiated projects and ensure efficiency of Finacle. Prepare and review all Service Level and Operation Metrics and KPI scorecards for Finacel services. Participate in designs and evaluation of all balancing functions as required by IT departments and other functional areas. Administer, provide and manage upgrade to systems and escalate issues.
Ensure SLA of 100% on all Service Requests. Work with Incident Management teams and Proactive communication to Management Team on Finacle issue progres and ressolution. Impact assessment of process gaps and identify improvement measure Deployment and management of Finacle patches Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments. Identify new opportunities for system improvements, documentation of the same and final delivery
Participate in managing crisis activities Communicate clearly escalation process and matrics to the stake holders. Develop controls to mitigate the risks when delivery of fix is not visible. Issues with existing functionality analysed, reported to support and development team and managed to resolution through laid down processes and procedures
Define requirements for implementation to meet specific IT operations needs and liaises with the vendors team to ensure correct implementation Represent the team in technical/functional meetings with 3rd party and ensure the 3rd party integration to systems meets Equity group standards Actively participate in all go-to-market phase during product launch & changes to identify any risk to business. Leading and supporting Finacle change management and Proactive communication to Management Team till change is completed. Provide Finacle Support to Customer Care, Operations, Finance and other internal Sections on functionality issues. Supporting end to end tests for all Finacle Integration, customization(new)/enhanced functionality in development stage prior to implementation and post launch implementation reviews to ensure set business and operational standards are met
Champion continuous improvement of the Finacle together with IT/Tech and all other teams. Develop controls and monitor them to minimize the business risks. Oversee core platform issues to ensure input for capacity planning responses’ are within SLA Deliver agreed margin improvement targets and decipher a plan against meeting and monitoring the target outcome Give inputs in the forecast /budget reviews Analyse system capacity and performance trends and identify areas of improvement to minimize business risks
Finacle Core Banking Api Professional Technical Excellent
Proven experience in leading a highly effective core banking service delivery team ITIL Qualified and an expert knowledge of ITIL disciplines Experienced Service Management professional Technical Excellent understanding of customer Service and experience delivery in ICT services.
Excellent customer facing/customer service skills Excellent leadership and people management skills with willingness to mentor junior staff Ability demonstrate a high degree of flexibility including shift and out of hours working Excellent teamwork skills with strong excellent organizational skills Excellent systems troubleshooting skills Excellent and effective communications skills, both orally and in writing
Minimum five years’ experience as a senior manager in a busy IT service delivery environment. Relevant qualifications in customer experience/ service delivery University degree in Information technology or equivalent from a recognized university Able to manage and prioritise and tasks and time efficiently and demonstrate proactive approach to daily tasks.
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